Refund policy

RETURN & REFUND POLICY

Last Updated: August 20, 2026

Thank you for shopping with WellNesty.

Because our products are digital products that can be delivered and accessed electronically, our return and refund policy is different from that of physical products.

1. Digital Products

All products sold through WellNesty are digital products, including eBooks, guides, worksheets, and other downloadable digital resources.

No physical products are shipped.

2. Refunds

Due to the digital nature of our products and the ability to access or download them immediately after purchase, all purchases are generally final and non-refundable.

Once a digital product has been delivered, accessed, or downloaded, we generally cannot accept returns or provide refunds.

However, this policy does not affect any refund or consumer rights that cannot legally be excluded under applicable law.

3. Technical Problems

If you have purchased a product but are unable to access or download it because of a technical issue, please contact us.

We will make reasonable efforts to resolve the problem and provide you with access to the product you purchased.

If we are unable to provide reasonable access to the purchased product due to a technical issue on our side, we may, at our discretion and where required by applicable law, offer a replacement, alternative access, or a refund.

4. Duplicate Purchases

If you accidentally purchase the same digital product more than once, please contact us as soon as possible.

After verifying the duplicate transaction, we may provide an appropriate refund for the duplicate purchase.

5. Unauthorized Purchases

If you believe that a purchase was made without your authorization, please contact us as soon as possible with the relevant order information.

We may request additional information to investigate the transaction.

6. Incorrect Email Address

Customers are responsible for providing an accurate email address during checkout.

If you entered an incorrect email address and did not receive your digital product, please contact us.

We will make reasonable efforts to help you access your purchase after verifying the order.

7. How to Request Assistance

If you experience a problem with your order or digital product, please contact us with:

  • Your full name

  • The email address used during checkout

  • Your order number

  • A brief description of the issue

Please contact us at:

Email: [Your Customer Support Email]

We recommend contacting us as soon as possible after discovering an issue with your purchase.

8. Refund Processing

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

9. Changes to This Policy

WellNesty reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will be posted on this page with an updated "Last Updated" date.

10. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

WellNesty
Email: [Your Customer Support Email]

By purchasing a digital product from WellNesty, you acknowledge that you have read and understood this Return & Refund Policy.